FAQ

  1. Can I get Eservus to help me with something that's not on your web site?
  2. Can I order over the phone?
  3. What are your hours of operation?
  4. Who can use Eservus?
  5. Can my friends and family use Eservus?
  6. I'm not in a building that offers Eservus. Can I use it?
  7. Why do some publicly-advertised tickets seem to be less expensive than Eservus's tickets?
  8. Why does Eservus charge a premium price for certain tickets? 
  9. How do I pay?
  10. When I buy reserved seating for an event, how do I know where my seats are?
  11. Why won't I receive my reserved seating tickets right after I order them? Why do I have to wait until a weekbefore the event?
  12. When will my general admission tickets/vouchers/gift certificates be delivered?
  13. Do I pay a service charge to Eservus?
  14. Are taxes included in the price of my tickets?
  15. What is the transaction fee?
  16. Do I get a discount on other services?
  17. Why is the price on my ticket sometimes lower than the price I paid through Eservus?'
  18. Are there refunds on tickets?
  19. Can I buy tickets for events, attractions and shows in another city served by Eservus?
  20. How can I prevent Eservus e-mails from being quarantined or blocked by my spam filter?
  21. Can I resell tickets I purchase from Eservus?
  22. How do I enable cookies on my computer?

 


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1. Can I get Eservus to help me with something that's not on your web site?

Your Eservus team of concierges will do their best to help you with any request. Just let us know what you'd like and we'll let you know if we can help you.

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2. Can I order over the phone?

We encourage everyone to order online to ensure accuracy of orders. If you're not sure how to use our website, or if you need assistance with your online order, we can walk you through it. Our phone number is 508-393-5334 and our e-mail address is request_boston@eservus.com.

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3. What are your hours of operation?

Monday to Friday from 9:00 a.m. - 5:00 p.m.

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4. Who can use Eservus?

If you are employed by a company that is a tenant in a member building, you are welcome to use Eservus. Tickets will be delivered to your office building. Eservus has a courier arrangement with building management and deliveries cannot be made to other addresses such as your home. Eservus is not open to the public.

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5. Can my friends and family use Eservus?

Not directly. Eservus is an exclusive service provided by your landlord to tenants in your building. While we will not process an order requested by non-tenants, you are welcome to order on their behalf.

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6. I'm not in a building that offers Eservus. Can I use it?

No. Eservus is only available for the exclusive use of tenants in member buildings. If you'd like to use our service, send us the name and phone number of your property manager and we will contact them and try to make arrangements to provide the service to your building.

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7. Why do some publicly-advertised tickets seem to be less expensive than Eservus's tickets?

Most of Eservus's tickets, with the exception of some sporting events and concert tickets, are less expensive than regular-priced tickets and specially priced tickets you see advertised in the public. Some advertised prices may appear to be less expensive than Eservus's tickets, but that is likely because these prices do not include service charges added by the venue. Eservus's advertised prices include all service charges. If Eservus sells a ticket for more than the regular price, it is listed on our web site as a premium-priced ticket. If it's not listed a premium-priced ticket, it is being offered at a discount.

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8. Why does Eservus charge a premium price for certain tickets?

Eservus does not have access to discounted tickets for concerts and some popular sporting events which means we must offer tickets at a premium price (a price higher than market value). The benefits of buying premium-priced tickets through Eservus is access and convenience.

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9. How do I pay?

Eservus accepts Visa, Mastercard and American Express.

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10. When I buy reserved seating for an event, how do I know where my seats are?

Whenever possible, your Eservus concierge will let you know exactly where your seats are before you pay for your tickets. For some events, our suppliers are unable to give us exact seat locations in advance so we are not able to provide exact seat locations to our customers. We usually obtain best-available seating from our suppliers.

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11. Why won't I receive my reserved seating tickets right after I order them? Why do I have to wait until a week before the event?

In order to receive discounted tickets, Eservus almost always orders our tickets directly through the group-sales departments of the various event companies that organize the attractions and shows. On occasion this results in our receiving the tickets as a block immediately before the event. As soon as we receive the tickets from the supplier, usually about seven to ten days before the event, we immediately send them to our clients. While this process results in a delay in receiving the tickets, the main benefit is that our clients usually receive discounts on their purchases.

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12. When will my general admission tickets/vouchers/gift certificates be delivered?

Tickets/vouchers/gift certificates will be sent via US Postal Service to your business address. Please allow at least 3 full business days for delivery. ^

13. Do I pay a service charge to Eservus?

Yes. Our service charge, usually between 10% and 15%, is included in the purchase price of the ticket.

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14. Are taxes included in the price of my tickets?

State tax does not apply to tickets, so there are no taxes on ticket purchases. Taxes, where applicable, may be added to the price of services such as hotels and gift baskets.

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15. What is the transaction fee?

The 3% transaction fee on your statement is a fee charged by TixHub, a third-party provider of Eservus's transaction system.

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16. Do I get a discount on other services?

Eservus has partnered with suppliers who provide Eservus clients with special pricing on their products and services.

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17. Why is the price on my ticket sometimes lower than the price I paid through Eservus?

When the price printed on the ticket is lower than the price you paid, it is usually because our supplier has printed the group rate, before service charges, on the ticket. Our suppliers charge us a service charge and the Eservus service charge is usually 10-15%. Our selling price is almost always lower than the box-office price (with the exception of some tickets which are not usually sold to Eservus at a discount). Regular box-office prices are posted on the Eservus web site beside our selling prices; these are the prices you would pay if you purchased through the box office.

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18. Are there refunds on tickets?

There are no refunds or exchanges on any tickets. All sales are final.

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19. Can I buy tickets for events, attractions and shows in another city served by Eservus?

You are welcome to purchase tickets for events, attractions and shows in other cities. Eservus currently operates in Toronto, Calgary, Vancouver and Boston. To see a complete listing of offers for these cities, click on the link to the appropriate city in the top right corner of any Eservus web page. Delivery charges may apply when ordering from other cities unless arrangements can be made for you to pick up your tickets at an appropriate location in the city you are visiting. Please contact the Eservus office in the city where you are buying tickets from to inquire about pick-up and delivery options.

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20. How can I prevent Eservus e-mails from being quarantined or blocked by my spam filter?

To prevent Eservus e-mails from being blocked from your spam filter (Norton AntiSpam, McAfee SpamKiller, etc.), simply open your spam filter program (open from your desktop or right-click the blocked e-mail) and add noreply@eservus.com to your ALLOWED/APPROVED/SAFE SENDERS list. Your company's IT department may have to assist you if your computer is protected by a company spam filter.

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24. Can I resell tickets I purchase from Eservus?

No. Tickets purchased from Eservus are to be used by Eservus members and their guests. Tickets purchased through Eservus that are resold for a profit are subject to cancellation without refund, and resellers may be prevented from making future purchases through Eservus.

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21. How do I enable cookies on my computer?

This problem occurs with Microsoft Internet Explorer 6. To remedy this, please do the following:

  1. In Internet Explorer, select "Tools," then "Internet Options..."
  2. Next, click the "Privacy" tab.
  3. Click the "Advanced..." button.
  4. Make sure "Override automatic cookie handling" is checked.
  5. Under "First-party Cookies" select "Accept."
  6. Under "Third-party Cookies" select "Accept."
  7. Check "Always allow session cookies."
  8. Click "OK."
  9. Click "OK."

If you are using Internet Explorer 6, everything should work properly now. If you are not using Internet Explorer 6, please find our what browser you are using and contact Eservus directly at:

Toronto: 416-598-8888 or request@eservus.com
Calgary: 403-269-0744 or request_calgary@eservus.com
Vancouver: 604-687-0744 or request_vancouver@eservus.com
Boston: 508-393-5334 or request_boston@eservus.com